Train firms hire 300 'delay attribution officers' to avoid paying compensation
"Around 300 Delay Attribution Officers have been hired by the rail firms and Network Rail, which manages the network's infrastructure.
"When delays take place, they find someone other than their employer to blame, and thereby avoid paying compensation.
"It is estimated this method - aided by lawyers working alongside them - deprives commuters of millions of pounds in delay repayments.
"According to the latest figures, train firms received a total of £450.3million in subsidies from the taxpayer last year."
Pour citer cette ressource :
"Train firms hire 300 'delay attribution officers' to avoid paying compensation", La Clé des Langues [en ligne], Lyon, ENS de LYON/DGESCO (ISSN 2107-7029), mars 2011. Consulté le 27/09/2023. URL: http://cle.ens-lyon.fr/anglais/archives/archives-revue-de-presse/train-firms-hire-300-delay-attribution-officers-to-avoid-paying-compensation