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999 call takers offered rewards for sending fewer ambulances

Publié par Clifford Armion le 14/01/2013

Ben Quinn

Staff at Britain's largest ambulance service are in line for rewards under an incentive scheme if they can reduce the number of ambulances sent to 999 calls.
The scheme – which reports say involves cash bonuses – was defended by London Ambulance Service, which said that demand for its services has continued to rise and that a change of policy surrounding the dispatching of ambulances was designed to ensure that they were available for the neediest.
"Traditionally, when people with minor illnesses and injuries call 999, we have sent them an ambulance," said Paul Woodrow, director of service delivery for London Ambulance Service.
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"999 call takers offered rewards for sending fewer ambulances", La Clé des Langues [en ligne], Lyon, ENS de LYON/DGESCO (ISSN 2107-7029), janvier 2013. Consulté le 26/09/2020. URL: http://cle.ens-lyon.fr/anglais/archives/archives-revue-de-presse/999-call-takers-offered-rewards-for-sending-fewer-ambulances